Dataset
311 Call Center Inquiry
nyc.wewp-mm3p
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About
<b>Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.</b> The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic. Click <a href="https://data.cityofnewyork.us/api/views/wewp-mm3p/files/5ec79733-6c0b-4f84-b511-936142db396e?download=true&filename=Call%20Center%20Inquiry%20Data%20Dictionary.xlsx">here </a>for the data dictionary.
Cite as: 311. 311 Call Center Inquiry. https://data.cityofnewyork.us/d/wewp-mm3p
- Publisher
- City of New York
- Tier
- Official
- Covers
- not stated
- Places
- New York City
- Updated
- daily
- Last modified
- 2026-11-08
- Units
- not stated
- License
- NYC Open Data Terms of Use
- Method
- https://data.cityofnewyork.us/d/wewp-mm3p
Columns
| Name | Type | Description |
|---|---|---|
| call_resolution | text | How the call ended/was resolved. |
| time | text | Time the call was received. |
| inquiry_name | text | Topic the call center representative used to resolve the customer's inquiry |
| date | calendar_date | |
| unique_id | text | |
| brief_description | text | Brief description of the topic. |
| agency_name | text | |
| date_time | calendar_date | |
| agency | text | Agency associated with the specific topic |