Dataset
311 Service Requests from 2020 to Present
nyc.erm2-nwe9
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About
<b>NOTE:</b> Learn more about the latest changes to this dataset: https://opendata.cityofnewyork.us/311-service-requests-from-2010-to-present-updates/ 311 responds to thousands of inquiries, comments and requests from customers every single day. This dataset represents only service requests that can be directed to specific agencies. This dataset is updated daily and expected values for many fields will change over time. The lists of expected values associated with each column are not exhaustive. Each row of data contains information about the service request, including complaint type, responding agency, and geographic location. However the data does not reveal any personally identifying information about the customer who made the request. For data from 2010-2019 see: https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2010-to-2019/76ig-c548/about_data
Cite as: 311. 311 Service Requests from 2020 to Present. https://data.cityofnewyork.us/d/erm2-nwe9
- Publisher
- City of New York
- Tier
- Official
- Covers
- not stated
- Places
- New York City
- Updated
- daily
- Last modified
- 2026-11-08
- Units
- not stated
- License
- NYC Open Data Terms of Use
- Method
- https://data.cityofnewyork.us/d/erm2-nwe9
Columns
| Name | Type | Description |
|---|---|---|
| bridge_highway_segment | text | Additional information on the section of the Bridge/Highway were the incident took place. |
| bridge_highway_direction | text | If the incident is identified as a Bridge/Highway, the direction where the issue took place would be displayed here. |
| y_coordinate_state_plane | number | Geo validated, Y coordinate of the incident location. |
| x_coordinate_state_plane | number | Geo validated, X coordinate of the incident location. |
| longitude | number | Geo based Long of the incident location |
| intersection_street_1 | text | First intersecting street based on geo validated incident location |
| closed_date | calendar_date | Date SR was closed by responding agency |
| location | point | Combination of the geo based lat & long of the incident location |
| road_ramp | text | If the incident location was Bridge/Highway this column differentiates if the issue was on the Road or the Ramp. |
| open_data_channel_type | text | Indicates how the SR was submitted to 311. i.e. By Phone, Online, Mobile, Other or Unknown. |
| borough | text | Provided by the submitter and confirmed by geovalidation. |
| city | text | City of the incident location provided by geovalidation. |
| bbl | text | Borough Block and Lot, provided by geovalidation. Parcel number to identify the location of location of buildings and properties in NYC. |
| intersection_street_2 | text | Second intersecting street based on geo validated incident location |
| unique_key | text | Unique identifier of a Service Request (SR) in the open data set |
| council_district | text | The City Council district where the service request is located. |
| vehicle_type | text | If the incident is a taxi, this field describes the type of TLC vehicle. |
| created_date | calendar_date | Date SR was created |
| park_borough | text | The borough of incident if it is a Parks Dept facility |
| location_type | text | Describes the type of location used in the address information |
| agency_name | text | Full Agency name of responding City Government Agency |
| agency | text | Acronym of responding City Government Agency |
| park_facility_name | text | If the incident location is a Parks Dept facility, the Name of the facility will appear here |
| descriptor_2 | text | A third level of detail about the Problem (formerly Complaint Type) beyond the Problem Detail (formerly Descriptor). This is not used by every category of issue. |
| cross_street_1 | text | First Cross street based on the geo validated incident location |
| community_board | text | Provided by geovalidation. |
| police_precinct | text | The NYPD precinct where the service request is located. |
| incident_zip | text | Incident location zip code, provided by geo validation. |
| taxi_company_borough | text | If the incident is identified as a taxi, this field will display the borough of the taxi company. |
| resolution_action_updated_date | calendar_date | Date when responding agency last updated the SR. |
| taxi_pick_up_location | text | If the incident is identified as a taxi, this field displays the taxi pick up location |
| address_type | text | Type of incident location information available. |
| latitude | number | Geo based Lat of the incident location |
| incident_address | text | House number of incident address provided by submitter. |
| complaint_type | text | This is the first level of a hierarchy identifying the topic of the incident or condition. Problem (formerly Complaint Type) broadly describes the topic of the incident or condition and are defined by the responding agencies. New Problems may be added in response to changes in customer demand. |
| due_date | calendar_date | Date when responding agency is expected to update the SR. This is based on the Complaint Type and internal Service Level Agreements (SLAs). |
| bridge_highway_name | text | If the incident is identified as a Bridge/Highway, the name will be displayed here. |
| status | text | Status of SR submitted |
| street_name | text | Street name of incident address provided by the submitter |
| facility_type | text | If available, this field describes the type of city facility associated to the SR |
| landmark | text | If the incident location is identified as a Landmark the name of the landmark will display here |
| cross_street_2 | text | Second Cross Street based on the geo validated incident location |
| descriptor | text | This is associated to the Problem (formerly Complaint Type), and provides further detail on the incident or condition. Problem Detail (formerly Descriptor) values are dependent on the Problem, and are not always required in the service request. |
| resolution_description | text | Describes the last action taken on the SR by the responding agency. May describe next or future steps. |