Dataset
311 Interpreter Wait Time
nyc.dzvt-6g3v
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About
This data set contains wait times experienced by individuals who request an interpreter during their calls to 311. For more data about 311 calls, please refer to the <a href="https://data.cityofnewyork.us/City-Government/311-Call-Center-Inquiry/wewp-mm3p">311 Call Center Inquiry dataset</a>. For more information on NYC311 Language Access, please refer to <a href="https://portal.311.nyc.gov/article/?kanumber=KA-03541">https://portal.311.nyc.gov/article/?kanumber=KA-03541</a>.
Cite as: Office of Technology and Innovation (OTI). 311 Interpreter Wait Time. https://data.cityofnewyork.us/d/dzvt-6g3v
- Publisher
- City of New York
- Tier
- Official
- Covers
- not stated
- Places
- New York City
- Updated
- monthly
- Last modified
- 2026-10-07
- Units
- not stated
- License
- NYC Open Data Terms of Use
- Method
- https://data.cityofnewyork.us/d/dzvt-6g3v
Columns
| Name | Type | Description |
|---|---|---|
| connect_time_sec | number | The number of seconds for a 311 call for language interpretation services to connect with a Language Line interpreter. |
| call_time | calendar_date | Represents the date and time a call to 311 for language interpretation services is connected to Language Line. |
| language | text | The name of the language requested by the customer. NYC311 provides services in more than 175 languages. |