Dataset
311 Service Level Agreements
nyc.cs9t-e3x8
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About
Provides the time commitments that City Agencies have made to respond to 311 Service Requests that are assigned to them.
Cite as: 311. 311 Service Level Agreements. https://data.cityofnewyork.us/d/cs9t-e3x8
- Publisher
- City of New York
- Tier
- Official
- Covers
- not stated
- Places
- New York City
- Updated
- annual
- Last modified
- 2024-03-05
- Units
- not stated
- License
- NYC Open Data Terms of Use
- Method
- https://data.cityofnewyork.us/d/cs9t-e3x8
Columns
| Name | Type | Description |
|---|---|---|
| sla_days | text | Amount of time the Agency needs to address the request. |
| additional_details | text | This is associated to the Problem Details, and provides further detail on the incident or condition. Additional Details are dependent on the Problem Details and are not always required in the SR. |
| agency | text | City Agency that responds to the condition or request. |
| problem | text | This is the first level of a hierarchy identifying the topic of the incident or condition. Problem may have associated Problem Details and Additional Details (below) or may stand alone. |
| problem_details | text | This is associated to the Problem, and provides further detail on the incident or condition. Problem Details are dependent on the Problem, and are not always required in the SR. |