Dataset
311 Service Requests from 2010 to 2019
nyc.76ig-c548
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About
311 responds to thousands of inquiries, comments and requests from customers every single day. This dataset represents only service requests that can be directed to specific agencies. This dataset is updated daily and expected values for many fields will change over time. The lists of expected values associated with each column are not exhaustive. Each row of data contains information about the service request, including complaint type, responding agency, and geographic location. However the data does not reveal any personally identifying information about the customer who made the request. For data from 2020-present see: https://data.cityofnewyork.us/Social-Services/311-Service-Requests-from-2020-to-Present/erm2-nwe9/about_data
Cite as: City of New York. 311 Service Requests from 2010 to 2019. https://data.cityofnewyork.us/d/76ig-c548
- Publisher
- City of New York
- Tier
- Official
- Covers
- not stated
- Places
- New York City
- Updated
- never
- Last modified
- 2025-12-24
- Units
- not stated
- License
- NYC Open Data Terms of Use
- Method
- https://data.cityofnewyork.us/d/76ig-c548
Columns
| Name | Type | Description |
|---|---|---|
| police_precinct | text | The NYPD precinct where the service request is located |
| descriptor_2 | text | A third level of detail about the Problem (formerly Complaint Type) beyond the Problem Detail (formerly Descriptor). |
| agency | text | Acronym of responding City Government Agency or entity responding to 311 Service Request. |
| bridge_highway_direction | text | If the incident is identified as a Bridge/Highway, the direction where the issue took place would be displayed here. |
| facility_type | text | If applicable, this field describes the type of city facility associated to the service request |
| longitude | number | Geo based Longitude of the incident location in decimal degrees. |
| agency_name | text | Full agency name of responding City Government Agency, or entity responding to 311 service request. |
| bbl | text | Parcel number that identifies the location of the building or property associated with the service request |
| bridge_highway_name | text | "If the incident is identified as a Bridge/Highway, the name will be displayed here. " |
| taxi_company_borough | text | Data provided if service request pertains to a vehicle managed by the Taxi and Limousine Commision (TLC). |
| bridge_highway_segment | text | Additional information on the section of the Bridge/Highway were the incident took place. |
| closed_date | calendar_date | The date and time that an Agency closes a Service Request. |
| community_board | text | Community boards are local representative bodies. There are 59 community boards throughout the City, each representing a distinct geography. |
| complaint_type | text | This is the first level of a hierarchy identifying the topic of the incident or condition. |
| council_district | text | The City Council district where the service request is located. |
| created_date | calendar_date | The date and time that a Customer submits a Service Request. |
| road_ramp | text | If the incident location was Bridge/Highway this column differentiates if the issue was on the Road or the Ramp. |
| cross_street_1 | text | First Cross street based on the geo validated incident location. |
| cross_street_2 | text | Second Cross Street based on the geo validated incident location |
| due_date | calendar_date | Date when responding agency is expected to update the SR. This is based on the Complaint Type and internal Service Level Agreements (SLAs). |
| location_type | text | Describes the type of location used in the address information |
| incident_address | text | House number and street name of incident address |
| incident_zip | text | Zip code of the incident address |
| intersection_street_1 | text | First intersecting street based on geo validated incident location |
| status | text | Current status of the service request submitted |
| intersection_street_2 | text | Second intersecting street based on geo validated incident location |
| landmark | text | If the incident location is identified as a Landmark the name of the landmark will display here |
| latitude | number | Geo based Latitude of the incident location in decimal degrees. |
| location | point | The combined geo-based latitude & longitude of the incident location. |
| x_coordinate_state_plane | number | Geo validated, Y coordinate of the incident location. |
| park_facility_name | text | If the incident location is a Parks Dept facility and service requests pertains to a facility managed by NYC Parks (DPR), the name of the facility will appear here |
| vehicle_type | text | "Data provided if service request pertains to a vehicle managed by the Taxi and Limousine Commision (TLC). " |
| resolution_action_updated_date | calendar_date | Date when responding agency last updated the service request. |
| street_name | text | Street name of incident address |
| unique_key | text | Unique identifier of a Service Request (SR) in the open data set. |
| y_coordinate_state_plane | number | Geo validated, Y coordinate of the incident location. |
| city | text | Second intersecting street based on geo validated incident location |
| resolution_description | text | Describes the last action taken on the service request by the responding agency. May describe next or future steps. |
| open_data_channel_type | text | Indicates how the service request was submitted to 311. |
| borough | text | One of New York City's five boroughs |
| park_borough | text | The borough of incident if the service request is pertaining to a NYC Parks Dept facility (DPR) |
| descriptor | text | A second level of detail about the Problem (formerly Complaint Type), and provides further detail on the incident or condition. |
| taxi_pick_up_location | text | If the incident pertains a vehicle managed by the Taxi and Limousine Commision (TLC), this field displays the taxi pick up location |
| address_type | text | Type of information available about the incident location. |