311 Resolution Satisfaction Survey
Use escrito dataset nyc.5ijn-vbdv
Every customer who makes a <a href="https://data.cityofnewyork.us/d/erm2-nwe9" target="_blank" rel="noopener">Service Request to 311</a> and provides their contact information is offered the 311 Resolution Satisfaction Survey to provide feedback on their satisfaction with how a City Agency resolved their problem. Each row of data represents a survey response, and contains information about the survey response and the underlying service request. In order to protect the anonymity of survey responses, the time the response is completed is aggregated to the month, and the location the service request pertains to is aggregated to the borough. See the <a href="https://data.cityofnewyork.us/d/kizp-4dfk" target="_blank" rel="noopener">311 Customer Satisfaction Survey</a> dataset for customer feedback on the performance of 311 call takers.
Cite as: Office of Technology and Innovation (OTI). 311 Resolution Satisfaction Survey. https://data.cityofnewyork.us/d/5ijn-vbdv
- Publisher
- City of New York
- Tier
- Official
- Covers
- not stated
- Places
- New York City
- Updated
- weekly
- Last modified
- 2026-09-28
- Units
- not stated
- License
- NYC Open Data Terms of Use
- Method
- https://data.cityofnewyork.us/d/5ijn-vbdv
Columns
| Name | Type | Description |
|---|---|---|
| dissatisfaction_reason | text | If someone was dissatisfied (responded 'Disagree' or 'Strongly Disagree'), they are asked to choose a reason why from a list or select 'Other' to write their own explanation. |
| agency_name | text | Full agency name of responding City Government Agency, or entity responding to 311 service request that the survey response corresponds to. |
| descriptor | text | The Descriptor of the service request that the survey corresponds to. The Descriptor is associated to the Complaint Type, and provides further detail on the incident or condition. Descriptor values are dependent on the Complaint Type, and are not always required in the service request. |
| agency | text | Acronym of responding City Government Agency or entity responding to 311 service request that the survey response corresponds to. |
| month | number | The month in which the customer began filling out the survey |
| overall_satisfaction | text | Customers are asked to respond to the statement "Overall, I am satisfied with the way my Service Request was handled." |
| complaint_type | text | The Complaint Type of the service request that the survey corresponds to. The Complaint Type is the first level of a hierarchy identifying the topic of the incident or condition. Complaint Type broadly describes the topic of the incident or condition and are defined by the responding agencies. |
| unique_key | text | Unique identifier of a survey response in this dataset. |
| year | number | The year in which the customer began filling out the survey |
| resolution_description | text | Describes the last action taken on the service request by the responding agency. May describe next or future steps. |
| borough | text | The borough in which the customer reported a problem |